FAQ

  • What are your hours of operation?

    Our office staff is generally available Monday through Thursday from 8:30 a.m. to 6:30 p.m. and on Friday from 8:30 a.m. to 4:30 p.m. Early morning, evening, and Saturday appointments are scheduled on a case by case method at the discretion of each therapist.

  • What are your rates for counseling services?

    Fees for counseling sessions are based on time, not on number of people attending. Most sessions typically run 45 minutes, but the first session usually lasts an hour. Fees are based on each therapist’s degree and licensure.

    Ph.D., Licensed Clinical Psychologist $180 for 45 min; $220 for full hour

    LCPC, LCSW, Licensed Master’s Level Therapist $145 for 45 min; $170 for full hour

    *Ph.D./Psy.D. Clinical Fellow (working towards licensed status): $90 initial session, $70 each subsequent 45 minute session; Fee based on total household income (Self-Pay)

    *Master’s Level Therapist (working towards LCPC, LCSW status) $70 initial session, $50 each subsequent 45 minute session; Fee based on total household income (Self-Pay)

    *Intern (working towards Master’s degree) Fee based on total household income (Self-Pay)

    FEES ARE SUBJECT TO CHANGE WITHOUT NOTICE

  • Do your providers accept insurance?

    As a courtesy to our clients, we bill insurance and managed care companies.

    Our support staff will call your insurance company prior to the first session to determine pre-certification requirements, co-payment amounts after deductible, and address to submit claims, and will notify you of anticipated out-of-pocket charges prior to your first appointment.

  • What is "Contemporary Christian Counseling"?

    The Antioch Group is “Contemporary” in that we draw upon cutting-edge, empirical evidence-based methods for treating mental health suffering. We are “Christian” in that our care foundationally rests upon the dignity and worth of all human beings, the healing power of spiritual practices (i.e., self-examination, prayer), and a commitment to treat people as individuals—the hallmark of the Christian faith.

  • Do you only accept clients/patients who are Christians?

    No. While two thirds of the people who come to see us are Christian believers looking for someone who shares their belief system during times of crisis, one third of our patients do not identify themselves as Christian. When polled, this one third sought us out knowing we are Christians for the following reasons (in descending order of importance to them):

    The reputation of excellence and quality care provided by our therapists in dealing with clinical issues

    The expectation of an honest, straight-forward, and non-coercive approach to clinical issues from people who identify themselves as Christians

    The simple need for reliable help. Although wary of religion, those clients not identified as Christians explained that they were delighted to receive a caring and non-judgmental approach to therapy by their counselors.

  • What if I have poor mental health benefits or no mental health benefits at all?

    There are several options open for those who have little or no insurance coverage. These include:

    Establishing a no-interest monthly payment plan

    Receiving assistance from a church or other benevolent plan

    Receiving care at a reduced rate (a tax return is required to verify need)

    At The Antioch Group we try to see that all who desire help receive it, regardless of ability to pay. If an Antioch counselor can’t help, we’ll do our best to assist you in finding competent help elsewhere.

  • How do I decide which therapist is right for me?

    Our website can assist you in finding the person who is the best fit for you and your needs. Please review our clinician bio’s to learn about our therapists and their areas of expertise.

  • What do I do if I have an emergency?

    If you are a current client, during business hours, you can call our office and our support staff will assist you in connecting with one of our clinical staff.

    Outside of normal business hours, in the event of an emergency, you may also call:

    Your primary care physician

    Your local hospital emergency room

    Peoria Emergency Response Service (ERS), (309) 671-8084

    Tazewell/Woodford ERS, (309) 347-1148

  • What is your cancellation policy?

    If you must cancel your appointment, cancellation can be made with our office staff during normal office hours or through our confidential voicemail system when the office is closed. Except in cases of illness or emergency, you will be charged for any appointment not cancelled 24 hours in advance. There is no insurance coverage for appointments that are cancelled late or missed; therefore, the costs must be covered by you.